You have 14 days from the date you receive your order to request a return. Please see our full return policy here.
Please note that the original outgoing and return shipping charges will not be refunded.
Some insurance companies may cover a specific amount or percentage of the cost. We suggest you contact your insurance company and inquire about their reimbursement policy and procedure. Please note that we cannot submit the documentation on your behalf because we are not a provider to your insurance company. However, we will provide you with a detailed invoice that you can then submit to your insurance company for possible reimbursement.
If you have no previous experience using forearm crutches, we recommend that you consult with your doctor or physical therapist to ensure forearm crutches will meet your physical and mobility requirements.
You can also call us directly for technical information at 1-800-690-2372.
Forearm crutches are typically not suited for individuals that are in poor health, have diminished strength or challenged by long term ambulatory activities such as poor balance, navigating uneven surfaces, climbing stairs, etc. Those that are significantly overweight are not ideal candidates and might be better served with other mobility devices.
Those who are unwilling to spend 2-3 days to become familiarized and proficient in using forearm crutches.
Please consult your doctor or physical therapist to ensure forearm crutches will meet your physical and mobility requirements.
I am considering buying the ErgoDynamic model online and I am on the high end of the suggested spring rate/weight option. Which one should a select?
The ErgoDynamic forearm crutches are available in 3 spring rate/weight options:
(S) up to 154lbs (70kg)
(M) 132 – 198lbs (60-90kg)
(L) over 176lbs (80kg)
If you are within 10lbs of the high end of the suggested weight range, we suggest you select the next higher spring rate/weight option.
Example. If you weigh 188lbs, we suggest that you select the (L) version.
If you have any questions please email us here or call us at 1-800-690-2372.
The below video demonstrates how to remove the height selector locking device from the shaft of the crutch, adjust the crutch height and reinstall the height selector locking device.
The below video demonstrates how to remove and install the crutch/cane tip. This applies to all FDI Crutch and Cane models.
The below video demonstrates how to remove and install the FDI Crutch Grip. This applies to all FDI Crutch models.
How do you replace for the forearm pad found on the FDI OptiComfort and ErgoDynamic forearm crutches?
The below video demonstrates how to remove and replace the forearm pad found on the FDI OptiComfort and ErgoDynamic Forearm Crutches.
The below video demonstates how to operate the folding handle and adjust the 4 position adjustable cuff found on the ErgoTech Forearm Crutches.