FAQ’s

FAQ’s

What is your return policy?

You have 14 days from the date you receive your order to request a return. Please see our full return policy here.

Please note that the original outgoing and return shipping charges will not be refunded.

What is the maximum weight limit for your crutches?

The maximum weight limit for all FDI crutches is 286lbs (130kg). Please note that the maximum weight limit is for crutches used as a pair.

You can view and compare all model specifications here.

Will my medical insurance cover the cost of your crutches??

Some insurance companies may cover a specific amount or percentage of the cost. We suggest you contact your insurance company and inquire about their reimbursement policy and procedure.  Please note that we cannot submit the documentation on your behalf because we are not a provider to your insurance company. However, we will provide you with a detailed invoice that you can then submit to your insurance company for possible reimbursement.

Once I place an order how long does it take to arrive?

Click here to see our shipping options, costs and delivery times for orders within the United States and to Canada.

Do you sell replacement crutch tips?

Yes we do sell replacement crutch tips. Please click here to order online or you can place an order over the phone by calling 1-800-690-2372.

How do I know if these forearm crutches will work for me?

If you have no previous experience using forearm crutches, we recommend that you consult with your doctor or physical therapist to ensure forearm crutches will meet your physical and mobility requirements.

You can also call us directly for technical information at 1-800-690-2372.

Who is not best suited for your forearm crutches?

Forearm crutches are typically not suited for individuals that are in poor health, have diminished strength or challenged by long term ambulatory activities such as poor balance, navigating uneven surfaces, climbing stairs, etc. Those that are significantly overweight are not ideal candidates and might be better served with other mobility devices.

Those who are unwilling to spend 2-3 days to become familiarized and proficient in using forearm crutches.

Please consult your doctor or physical therapist to ensure forearm crutches will meet your physical and mobility requirements.

What replacement parts and accessories are available?

You can view all of our replacement parts and accessories in our online store by clicking here.

If you have a questions please email us here or call us at 1-800-690-2372

I am considering buying the ErgoDynamic model online and I am on the high end of the suggested spring rate/weight option. Which one should a select?

The ErgoDynamic forearm crutches are available in 3 spring rate/weight options:

(S) up to 154lbs (70kg)
(M) 132 – 198lbs (60-90kg)
(L) over 176lbs (80kg)

If you are within 10lbs of the high end of the suggested weight range, we suggest you select the next higher spring rate/weight option.

Example. If you weigh 188lbs, we suggest that you  select the (L) version.

If you have any questions please email us here or call us at 1-800-690-2372.

Do you sell outside the United States?

We sell in the United States and Canada only. You can order from our online store here or by calling us at 1-800-690-2372.

If you have an inquiry outside of the United States or Canada, please send us an email here and we will direct you to the correct supplier.

 

How do you adjust the crutch height?

The below video demonstrates how to remove the height selector locking device from the shaft of the crutch, adjust the crutch height and reinstall the height selector locking device.

 

How do you replace the crutch/cane tip?

The below video demonstrates how to remove and install the crutch/cane tip. This applies to all FDI Crutch and Cane models.

How do you replace the crutch grip?

The below video demonstrates how to remove and install the FDI Crutch Grip. This applies to all FDI Crutch models.

How do you replace for the forearm pad found on the FDI OptiComfort and ErgoDynamic forearm crutches?

The below video demonstrates how to remove and replace the forearm pad found on the FDI OptiComfort and ErgoDynamic Forearm Crutches.

How does the folding handle and adjustable cuff work on the FDI ErgoTech Forearm Crutches?

The below video demonstates how to operate the folding handle and adjust the 4 position adjustable cuff found on the ErgoTech Forearm Crutches.