Privacy & Security Policy

Privacy & Security Policy

Internet Privacy Policy

FDIcrutches.com privacy and security measures are designed with premium security in mind, so any personal information that you provide to FDIcrutches.com is used for the purpose of receiving FDIcrutches.com communications, purchasing FDIcrutches.com product, market research and personalizing and enhancing your web experience with FDIcrutches.com, and for no other purpose. FDIcrutches.com’s specific privacy policies are outlined below.

How We Collect the Information

There are many ways that FDIcrutches.com obtains information from you: (1) from an on-line or telephone purchase; (2) from navigational information about where visitors go on our website; (3) when you enter an FDIcrutches.com sweepstakes/giveaway; (4) anytime you submit a business reply, product, or warranty card; (5) upon contacting customer service to request FDIcrutches.com communications; (6) upon signing up at an event.

The Information We Collect

In order to provide users and subscribers with the most efficient and enhanced service and to better understand your preferences, we may request any of the following information from you: name, address, telephone number, email address, gender, year of birth, injury, shopping preference, product interest. Of course we will need your credit card information for any online purchases.

How We Use the Information

All personal information that we obtain about you will be recorded, used and protected by us in accordance with current data protection legislation and this privacy policy. We will primarily use your personal information to provide products and services to you and, for example:

  • To administer a contest, promotion, survey, market research, focus group or other site feature and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest).
  • To send you information/materials via e-mail or mail about products, offers and news we think could interest you. This information may relate to products, offers and news of FDIcrutches.com. We only send you this if you have opted-in to receive FDIcrutches.com catalogs or e-mails messages.
  • To analyze visits to the website and learn about the interests of our visitors in aggregate and also on personal level to better understand your interest and need, so we can improve our products and services and deliver to you the type of content, features and promotions that you are most interested in.

The information obtained from ordering/registering on-line is utilized to improve your web experience and/or opt-in to receive occasional e-mails, which provide you with the latest and greatest information regarding FDIcrutches.com and its products.

The navigational information allows us to see which areas of our website are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. Additional non-personally identifiable information (for example, browser version, IP address) may be collected which will provide information regarding the general use of our website.

FDIcrutches.com will never sell any information about you to anyone. “Cookies” are used by FDIcrutches.com only to allow you to use FDIcrutches.com’s web site in the most efficient manner.

Cookies

A cookie is a small removable data file that is stored by our web browser on our computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online surfing and shopping experience. For example, we use cookies to:

  • Remember the items in your shopping basket
  • Recognize you when you return to our website
  • Analyze visitor behavior

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings.

We also work with other companies who use tracking technologies to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our website and your interaction with our communications, including advertising.

E-Mail

FDIcrutches.com will only send e-mails to you if you ask for them and you can easily unsubscribe at any time you want. FDIcrutches.com has a company policy not to flood people with e-mail correspondence, but simply gives you periodic information so you can stay up to date on what FDIcrutches.com is offering. FDIcrutches.com also uses your e-mail address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make on-line. All e-mails you receive will provide you with information as to how to get off the e-mail mailing list if you so desire.

Direct Mail

If you would like to update your mailing information or want your name and address removed from FDIcrutches.com direct mailing list you can email us here.

Children’s Privacy

If you are under 14, you should surf FDIcrutches.com only with involvement of a parent or guardian. Although FDIcrutches.com does not specifically direct its web site, catalogs or e-mails to children, FDIcrutches.com strives to provide children with as much customer service as possible without violating their privacy rights. For their protection, FDIcrutches.com asks that anyone under 14 years of age not attempt to register with FDIcrutches.com or otherwise provide FDIcrutches.com with any personal information without the consent of a parent or legal guardian.

Security

Our web site’s security system is armed with a system to monitor activity and prevent any unauthorized disclosure of credit card numbers or other personal information. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.

Opt Out / Unsubscribe

You may request to stop receiving communications from FDIcrutches.com at anytime. You can choose to cancel e-mails only, snail mail only or both by emailing us here. You may still receive catalogs or emails from FDIcrutches.com for several weeks after your request is received.

Updates to Privacy Information

Please review the site periodically to see any updates to the information provided here. This privacy policy was last updated on August 25th, 2016.