Returns

Returns

We are proud of our product and want you to be satisfied with your purchase. We offer a 14 day money back guarantee. Returns will be refunded to your original method of payment. The product must be returned to us within 30 calendar days of the issuance of the Return Authorization Number. All products must packaged in the original packaging and include all accessories, manuals and/or documentation that came with the product. Returns that do not meet these conditions may be subject to a restocking fee.

Please follow the instructions below.

Return Procedure

  1. Please email us here to request a Return Authorization Number.
  2. Repackage your crutches and write your Return Authorization Number on the return label.
  3. Please ship the return package via prepaid, traceable and insured shipping method to help ensure a safe and documented delivery. We suggest using US Postal Service “Parcel Post” with Delivery Confirmation for your return.
  4. Once we receive your return we will process your refund/exchange within 1-3 business days. Please note that we refund the amount paid for your crutches only. Original shipping charges and any return shipping charges will not be refunded.

 

In the event that an exchange item is not available a refund will be issued to the original method of payment. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling costs will be incurred. Shipping and handling fees are not refundable.