How to make a warranty claimBefore returning any FDI product, you must obtain a Warranty Authorization Number and Return Instructions by emailing us here or by calling us at 1-800-690-2372. A customer service representative will then assist you with your warranty claim.
We are proud of our product and want you to be satisfied with your purchase. We offer a 14 day money back guarantee. Returns will be refunded to your original method of payment. The product must be returned to us within 30 calendar days of the issuance of the Return Authorization Number. All products must packaged in the original packaging and include all accessories, manuals and/or documentation that came with the product. Returns that do not meet these conditions may be subject to a restocking fee.
In the event that an exchange item is not available a refund will be issued to the original method of payment. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling costs will be incurred. Shipping and handling fees are not refundable.